In the following policy, “We”, “Us”, and “Our” stands for Das Writing Services Pvt. Ltd., whereas “You” and “Your” denotes the clients.
This policy encompasses all the rules and regulations that We follow to provide You with the most streamlined content development and delivery process.
** Setting a Deadline
Whenever We are approached with a project, we set a tentative deadline based on the forecasted word count. Depending on how many words You initially want Us to write, we set a tentative deadline. If the amount is below 20,000 words, then there is only one fixed date on which We will be sending all the files to you. However, if the amount is above that, We divide it into batches of 15,000-20,000 words and set delivery dates bi-weekly for each batch.
** Meeting the Deadline
We meet almost all of Our set deadlines; however, unavoidable circumstances can come due to which We might fail to meet them. Should that happen, We will inform you about the same before the deadline.
** Altering the Deadline
Apart from the initial content project, you might also have other requirements. Since, We would have already set the number of resources for You based on the forecasted word count, writing for both the projects simultaneously wouldn’t be possible.
If this new requirement of Yours is urgent, We will push the delivery date of your initial request and set a new date based on the word volume and availability of our resources
We deliver content sharp at 9 AM to Your provided mail address on the predetermined dates.
Primary Delivery Thread
For ease of understanding and tracking, We create a Primary Delivery Thread on Gmail with you. And We send Your content there on the predetermined dates sharp at Our default delivery timing.
Note that if You are a recurring client, We would create such threads for each month and send that particular month’s deliverables there.
All Our delivery threads have a tracker that lets You know how many and what type of files We have delivered to You.
If You choose our express delivery services, You are eligible for more flexible delivery assistance. However, to know the specifications, you need to contact us at [email protected].
After Delivery Services
Should You find any errors or discrepancies in the files We have delivered, You can send the files to us for edits. After editing the files based on Your feedback, We will send them to you within one working day. However, the tenure might increase if there are substantial changes.